Website Terms of Use

Last updated: 21 September 2026

1. About us

This website is operated by Vale Window Company Limited (“Vale”, “we”, “us” or “our”), a company registered in England and Wales under company number 03272115. Our registered office is Unit 9 Warren Way, Crown Farm Industrial Park, Mansfield, Nottinghamshire, NG19 0FL.

You can contact us at sales@valewindows.co.uk or on 01623 633112.

2. Acceptance of these terms

By using this website, you agree to these terms. If you use the website on behalf of a company or other organisation, you confirm that you are authorised to act for it. If you do not agree, you must not use the website.

3. Trade-only website

Our products and services are offered to trade customers acting for purposes relating to their business, trade or profession. This website is not intended to create consumer contracts. If you are a homeowner, any supply arrangement should be made through an appropriate installer or trade customer.

4. Website information is not an offer

Product descriptions, images, specifications, technical information and indicative prices are provided for general information. They do not constitute an offer, quotation, guarantee or contractual specification. Colours and appearance may vary according to screen settings, materials and manufacturing tolerances.

A website request does not create a contract. Quotations are subject to their stated validity period and conditions. An order is accepted only under the applicable written quotation, order acknowledgement and Vale’s terms of sale.

5. Product and technical information

We take reasonable care to keep information accurate, but products, specifications, component availability and regulatory requirements may change. Trade customers must check that products, sizes, specifications, installation methods and intended applications are suitable before ordering or installing. Website information does not replace project-specific technical advice, surveys, building-regulation checks or competent installation.

6. Permitted use

You may use this website for lawful business purposes connected with evaluating or purchasing Vale products and services. You must not use it unlawfully or fraudulently; attempt unauthorised access; introduce malicious code or interfere with operation; misrepresent your identity or authority; or copy and commercially exploit content without permission.

7. Intellectual property

Unless stated otherwise, this website and its content—including text, designs, graphics, photographs, videos, downloads, trade marks and logos—are owned by or licensed to Vale. You may view, download and print reasonable extracts for your organisation’s internal evaluation of Vale products. No other copying, adaptation, publication, distribution or commercial use is permitted without prior written permission. Third-party names and logos belong to their respective owners.

8. Downloads and marketing materials

Where we provide brochures, technical information, images or marketing assets, any additional licence or usage instructions supplied with them apply. You are responsible for checking that you hold the current version and use it accurately and lawfully.

9. Availability and security

We may change, suspend or withdraw any part of the website without notice. We do not guarantee that it will always be available, uninterrupted, secure or free from errors or harmful code. You are responsible for appropriate security protection and backups.

10. Links to other websites

Links to third-party websites are provided for convenience and do not amount to endorsement. We do not control them and are not responsible for their content, availability, security or privacy practices.

11. Our responsibility for website use

Nothing in these terms excludes or limits liability where unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to that, and to the fullest extent permitted by law, we are not liable for business losses arising from use of or reliance on this website, including loss of profit, revenue, business, contracts, anticipated savings, data, goodwill or indirect or consequential loss. Liability for products and services is governed by the terms applicable to the relevant quotation, order and supply contract.

12. Privacy and cookies

Our Privacy Notice explains how we use personal information. Our Cookie Policy explains the technologies used on this website and visitors’ choices.

13. Changes to these terms

We may update these terms. The version published on the website applies from its stated revision date.

14. Law and jurisdiction

These terms and any non-contractual dispute arising from them are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.